Questions, answered plainly.
If your question is not here, message us on WhatsApp — a person will reply.
Ordering
How do I place an order?
Open any product and tap “Ask on WhatsApp”, or use the WhatsApp button on any page. Your message arrives with the product noted, and our team confirms availability, price and delivery with you in the chat.
Can I order directly on the website?
Not at the moment. We handle every order personally on WhatsApp so that questions are answered by a person before anything is confirmed.
Where do you deliver, and how do I pay?
Delivery options, timing and payment methods are confirmed with you on WhatsApp when your order is confirmed.
What does “Arriving soon” mean?
The product is part of an incoming lot. You can still enquire — we will tell you the expected date.
Quality & documentation
What is a COA?
A certificate of analysis is a laboratory report for a specific production batch. It typically confirms the identity of the compound, the purity result, the measured content and the analysis date.
How do I verify my vial?
Scan the QR code on the label, or enter the lot number on our verification page. You will see the documentation for that exact lot.
My lot says “documentation pending”. What does that mean?
The report for that lot has not yet been published on the website. Message us with your lot number and we will update you.
Products & use
Are these products intended for human use?
No. All products are supplied for laboratory and research use only. They are not medicines and are not intended for human consumption or to diagnose, treat, cure or prevent any disease.
Can your team advise me on dosing?
No. Our team does not give dosing, treatment or medical advice. If you have health questions, please use our separate consultation pathway with a licensed doctor.
How should products be stored?
Follow the storage instructions on the label. As a general rule, lyophilised peptides are kept refrigerated (2–8 °C), dry and away from light.